Case Study

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Nuclear Regulatory Commission (NRC)

On-site Webcasting Platform

Past Performance: Contract NRC-HQ-13-C-100068 Performance Role: Prime Period:
02/28/2004 – 12/31/2010 | Retained again 10/1/2013 – 9/30/2018

Contract Type: Firm fixed price


The U.S. Nuclear Regulatory Commission (NRC) created a new stakeholder communications platform by awarding Online Video Service the very first Federal contract for webcasting in 2004.


The NRC set a mission critical goal of improving public access to its public meetings, which take place in Rockville, Maryland. Historically, these meetings have allowed commissioners to discuss policies and direction of the NRC, which governs the safety and operations of the United States’ 141 nuclear reactors. NRC planned two to three video webcasts per month to more than 500 viewers. The main challenges were security and engineering redundancy to ensure availability. The Commissioners also wanted the webcasts archived for on-demand viewing at a later time. NRC solicited bids from leading webcast providers throughout the United States and picked Online Video Service in 2004 as the first federal contract for webcasting.

The NRC awarded Online Video Service a contract with one base year and four option years. Online Video Service mobilized its team of webcast specialists, programmers, and managers to work with NRC staff to install and maintain a customized system that met NRC technical requirements.

Setup and installation of two fail-safe OVS Encoding Stations
Security and redundancy measures that meet federal compliance standards
Quality assurance tests the day before each scheduled event
Webcast management during events to ensure continuous, uninterrupted service Integration of live captioning
Host archived video for 24×7 access worldwide

The NRC achieved its goals of building a new channel for communicating safety and growth policies for a critical part of the country’s energy delivery systems. Online Video Service has seamlessly managed more than 700 video webcasts of NRC Commission meetings to date.